F.A.Qs. (Frequently Asked Questions)
Q: I've purchased a shear sharpening online, now what do I do?
A: Print a copy of your email order payment confirmation. Place it with your shears in a padded envelope and mail them using a trusted shipping service in to:
CENTRIX® AUTHORIZED SERVICE CENTER
ATTN: Shear Service Team
5000 Industrial Way
Benicia, CA 94510
Q: Can you sharpen my professional shears and thinners?
A: Yes, our expert craftsmen sharpen and recondition all major shear and thinner brands.
Q: I had my shears sharpened by someone else and they still don’t cut. Can you help?
A: Yes, we can sharpen and recondition shears that have been serviced by other sharpening services. Please note that servicing Centrix Shears by anyone other than Centrix Service Center will void your warranty.
Q: How often should I have my shears sharpened?
A: We recommend your shears be serviced every 6 months to 1 year depending on the usage. Note that colored or chemically treated hair will dull shears faster than untreated hair.
Q: What is does your extensive 7-step process include?
A: This process includes:
1. Shear inspection
2. Hand honing
4. Cosmetic polishing
5. Cleaning and lubricating
6. Tension adjustment
7. Quality control testing to ensure precision hair cutting
Q: I dropped my shears and now they have a nick. What should I do?
A: Stop using them immediately and send them in for servicing. Continuing to work with damaged shears will increase the amount of damage on the shear resulting in more metal needing to be removed to fix them properly, shortening the life of your shears.
Q: How long will it take to get my shears back?
A: Our goal is to service and send back all shears within 24 hours of receipt. They are returned FREE via USPS and take 2 to 3 days to arrive back to you.
Q: Is there anything I should check before sending my shears in?
A: Yes, you should check the tension settings as some problems are easily remedied through proper tension adjustment. For example, if hair is bending instead of cutting the tension is too loose. Simply tightening the tension may resolve the issue without having to send your shears in for servicing.
Q: How do I know if I’ve set the tension properly?
A: To test the tension, hold your shears with the tips upward. Lift one handle up so the blade is at a 90 degree angle and let the blade fall closed. If the blade falls and closes completely the tension is too loose. It should close about 2/3 of the way. If the blade does not close about 2/3 of the way the tension is set too tight.
Q: What if I don’t need my shears sharpened but I do need parts for my Centrix shears?
A: We stock extra parts for all of the Centrix and Cricket Shears we sell. Let us know what you are missing. We can send you replacement finger rings, tension knobs, and finger rests so you don’t need to send your shears in and be without them. Missing something else, just ask.
Q: I see you are running a promotion, can I purchase Centrix Professional Sharpening and Restoration Services and still receive the free gift?
A: Yes, however, please note that your Free Product gift (as well as any other products ordered with your service) will be HELD until we receive the shear(s) to sharpen. Once the shear has been serviced, we will ship your Free Product gift and any other products in your order, along with your sharpened shears.
Q: What should I do if I still have questions after I’ve checked the FAQs?
A: If you have any questions or concerns about your shears you can contact us at (800) 892-3343 or by email at Centrixservice@cricketco.com