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Returns & Replacements

 If any product is not 100% satisfactory, simply return it within 30 days for a full credit or refund of purchase price.  Items cannot be exchanged.

  • Item must be returned in original condition and in original packaging. Items that are returned defaced or damaged will not be eligible for a refund.
  • In the case of shipping damages please contact the carrier or our customer service department.
  • Credit will always be issued to the same card to which they were charged. 
  • Original shipping fees if applicable will be refunded only if the item was shipped incorrectly, damaged or defective.
  • UPS or FedEx delivery is recommended for all returns.
  • Please call our Customer Service Department at 800-654-7032 to obtain a Return Authorization Number.

All returns should be sent to:                            

The Cricket Company, LLC

5000 Industrial Way

Benicia, CA  94510